Privacy Policy

Rele collects personal information that you voluntarily provide to us and information that is automatically collected when you use our Services. This enables us to provide, maintain, and improve Rele.one.

Information you provide directly:

• Account registration details: name, email address, password, phone number
• Profile information: profile photo, user type (buyer, seller, agent), bio
• Property listing data: address, price, description, images, features
• Communications: messages, inquiries, support requests, and feedback submitted through the platform
• Payment information: billing details processed via our secure payment providers (we do not store full card numbers)

Information collected automatically:

• Usage data: pages visited, search queries, features used, time spent on pages
• Device information: IP address, browser type and version, operating system, device identifiers
• Location data: approximate location derived from IP address; precise location only if you grant permission
• Cookies and tracking technologies (see Section 3)

We use the information we collect for the following purposes:

• Service delivery: To create and manage your account, process property listings, and facilitate communications between buyers, sellers, and agents.
• Personalisation: To tailor search results, recommendations, and content based on your preferences and activity.
• Communications: To send transactional emails (account verification, password resets, inquiry notifications) and, where you have opted in, marketing communications about relevant properties and services.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Analytics and improvement: To understand how users interact with our platform and to improve functionality, performance, and user experience.
• Legal compliance: To comply with our obligations under applicable laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles.

We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

We use cookies and similar tracking technologies to operate the platform, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

We use the following categories of cookies: essential cookies required for the platform to function; analytics cookies to understand usage; functional cookies to remember your preferences; and marketing cookies to deliver relevant advertising. For full details, please see our Cookie Policy.

You can manage your cookie preferences at any time by clicking "Cookie Settings" in the footer. Disabling certain cookies may affect the functionality of the platform.

To provide and improve our Services, we engage trusted third-party service providers. These providers are contractually bound to handle your information only as directed by us and in accordance with applicable privacy laws.

Key third-party services we use include:

• Google Maps: We integrate Google Maps to display property locations and neighbourhood information. Your use of map features is subject to Google's Privacy Policy (policies.google.com/privacy). Google may collect location and usage data when you interact with map components.
• Amazon Web Services (AWS S3): Property images and documents uploaded to the platform are stored securely on AWS Simple Storage Service (S3) in data centres located in Australia or Singapore. AWS maintains industry-leading security certifications including ISO 27001 and SOC 2.
• Email service providers: We use SMTP-based email infrastructure to deliver transactional notifications and communications.
• Analytics providers: We may use analytics platforms to understand how users interact with our platform, subject to anonymisation where practicable.

We do not control how these third parties collect or use your information beyond the scope of our agreements with them. We encourage you to review the privacy policies of any third-party services you interact with.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Active account data is retained for the duration of your account's existence. If you delete your account, we will anonymise or delete your personal data within 30 days, except where retention is required by law (for example, tax records may be retained for 7 years in accordance with Australian tax legislation).

Aggregated, anonymised data may be retained indefinitely for research and analytics purposes, as it can no longer be used to identify you.

Property listing data associated with a deleted account is anonymised and the listing is removed from public view. Communications and inquiries may be retained in our system logs for a period of up to 24 months for security and dispute resolution purposes.

Under the Australian Privacy Act 1988 and, where applicable, the General Data Protection Regulation (GDPR) for users located in the European Economic Area, you have specific rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information. Many details can be updated directly in your account settings.
• Right to deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data.
• Right to data portability: Where technically feasible, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@rele.one. We will respond to all requests within 30 days. If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Rele.one is not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@rele.one.

Upon receiving such a notification, we will take immediate steps to verify the information and, if confirmed, delete the child's data from our systems promptly and without retention, unless retention is required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify registered users via email and/or a prominent notice on the platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer: